Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, delivering parcels for our customers but there may be disruptions to some services under current conditions.
Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. The drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item.
For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcel force depot or Post Office branch, as specified on the card.
They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
Orders can be made any time on-line day or night
Free UK mainland delivery only. Southern Ireland £24 per item.
Orders will normally be delivered in 2 - 5 working days UK mainland. Highlands, islands and European deliveries will take longer. All our deliveries are tracked. A precise calculation of your delivery costs is shown on the checkout page before you pay.
BERG & DINO products please allow up to 10 working days from receipt of payment before informing us of non-delivery. This is due to covid 19 shipping delays out of our control.